Don't hesitate to ask any questions.
Frequently Asked Questions AA
SHIPPING AND RETURNS
We ship to mainland Spain and the Balearic Islands.
For the time being, we do not make deliveries to the Canary Islands, Ceuta and Melilla.
It will depend on the shipping method chosen at the time of payment. At Ansa Per Ansa we offer two shipping methods:
STANDARD SHIPPING
2 - 3 days.
EXPRESS SHIPPING
1-2 days.
Unless external circumstances beyond Ansa Per Ansa's control affect your delivery, you will receive your order within the indicated timeframe. For customized products, the manufacturing time indicated on each product must be added.
STANDARD SHIPPING
2 - 3 days: FREE in Spain and the Balearic Islands.
EXPRESS SHIPPING
1 - 2 days: €9.95
Absolutely! You can exchange or return your product within 30 days of receipt, sending it back to us in its original packaging and in perfect condition. Check our exchange and return policy here .
ORDERS
To place an order, select the items you wish to purchase and add them to your cart.
Once you are sure of your choice, follow the instructions on the payment page to complete your order.
After confirming your order and making the payment, you will receive a confirmation email.
Check your inbox to see if you have received an email confirming your order. If you haven't, check your spam folder or contact us via hola@ansaperansa.com or WhatsApp +34 645 84 44 30.
You will receive your order tracking information via email or SMS as soon as it leaves our workshop. Otherwise, please do not hesitate to contact us so we can help you.
You can cancel your order until it is prepared. Once your order is prepared, you will receive an email stating "Your order is ready," and therefore it cannot be canceled.
Orders with customized jewelry cannot be canceled, as once our artisans have started working on them, they cannot be canceled.
Our payment methods are credit or debit card, Paypal, Shop Pay, Apple Pay, Google Pay, as these are the most secure methods.
We also offer cash on delivery payments, which have an additional cost of 2% of the total order amount.


